Hyperproof.io

ServiceNow catalog task attachments not syncing and how to resolve the problem.

ServiceNow catalog task attachments not syncing or catalog task sync fails with error in Hyperproof

Learn about mapping empty Cloud storage, such as Google Drive and SharePoint folders, and enabling LiveSync to collect proof and link it to Hyperproof controls.

How to map an empty Cloud Storage folder to a control or label and enable LiveSync

This article explains that files stored in OneDrive shared libraries must be accessed via SharePoint in the Hyperproof Proof picker, since those libraries are actually SharePoint site collections.

Upload proof from OneDrive shared libraries

This article helps you resolve the error you get when attempting to upload proof via the API using service account credentials. The error message says, "Service accounts cannot be proof…

Uploading proof using the API with a service account causes error "Service accounts cannot be proof owners" or proof is not visible on UI

This article explains that if a user selects “Skip and don’t ask again” when uploading proof, the label prompt cannot be restored through the app, but can be re-enabled by…

How to reset the prompt to create a label when adding proof

This article provides guidance on understanding policy versions versus file versions when using the LiveSync feature.

Why the policy version ID doesn't change when updating a SharePoint file via LiveSync

When attempting to view an Excel or Word proof in full-screen mode from the proof viewer modal, clicking the bottom-right toolbar button results in an error screen instead of displaying…

Why won’t Excel (.xlsx), Word (.docx), or Powerpoint (.pptx) proof open in full screen?

This article explains how to configure a questionnaire so that certain questions dynamically appear or hide based on a respondent’s answer to a designated gating question.

Working with gating questionnaires

This article provides guidance on how users can enable notifications to be alerted when their Hypersyncs run and generate proof.

How can I get notifications for proof created from Hypersyncs

This article provides a workaround for reloading vendor questionnaire response proof files that generate version errors when the user opens the preview window.

How do I view a questionnaire response proof file that's in error?

Learn how to upload, sync, and view evidence files from various sources to support your controls.

Evidence & proof handling

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