Roles and permissions
Only administrators can remove users from the organization.
In Hyperproof, when you deactivate or remove a user, you can reassign their responsibilities to another Hyperproof user. Reassigning does more than transfer active work; it updates permissions, ownership, primary contacts, and assignees across the platform.
Tip: If you want to reactivate the user in your organization, scroll to the end of the Users list, locate the user, and then click Reactivate.
The table and notes below outline what happens in Hyperproof when you reassign responsibilities to a new user as part of deactivating or removing a user from your organization.
Objects that can be reassigned
Hyperproof object | Assigned responsibility |
Access reviews |
The new user is assigned one or more of these responsibilities based on the deactivated user's responsibilities. |
Access reviews - User access records |
The new user is assigned one or more of these responsibilities based on the deactivated user's responsibilities. |
Approver | Approver for a policy revision |
Approvals | Assignee |
Assessments | Primary contact |
Audits | Primary contact |
Controls | Owner |
Control scopes | Owner |
Groups | Group Membership
If the deactivated user was the group lead, a new group lead must be assigned manually. |
Issues |
The new user is assigned one or more of these responsibilities based on the deactivated user's responsibilities. |
Policies | Owner |
Programs | Primary contact |
Repeating tasks |
Either or both responsibilities are assigned to the new user based on the deactivated user's responsibilities.
Note: If the repeating task integrates with another system, such as Jira, the new Organizer must have already configured a connection to that system in Hyperproof. If they have not, ask them to configure one task with a connection to the third-party system before you reassign the work from the Deactivated user. This allows Hyperproof to transfer ownership from the Deactivated user to the new Organizer without breaking the connection. |
Repeating task control scope assignments | Assignee |
Requests | Assignee |
Risks | Owner |
Role assignments | User's role on all reassigned objects
If the target user or a new user has a lower role on the object, Hyperproof upgrades that user to the deactivated user's role. Otherwise, the target user retains their role. |
Scopes | Owner |
Tasks | Assignee |
Vendors | Owner |
Objects that can't be reassigned
Integrated tasks created by the Deactivated User. For example, Hyperproof tasks integrated with Jira or Asana can't be reassigned.
Note: When integrated tasks are reassigned, the connections to third-party systems, such as Jira or Asana, break and must be reestablished. See Changing task integration connection credentials for instructions.
LiveSync connections created by the deactivated user. The connections must be recreated by the new user.
Group Lead can't be reassigned and must be reconfigured manually.
Notifications and deactivated users
Note that Hyperproof does not send notifications to deactivated users.
If the deactivated user is the assignee of the work, the notification isn't sent.
If the deactivated user assigned the work and the notification comes from that user, the notification is sent, and the deactivation status is displayed in the notification. For example, Jane Doe (Deactivated) assigned you a task.
Deactivating a single user
From the left menu, select Settings.
Select People.
Locate the user you want to remove, then click Deactivate.
The Deactivate window opens.
If the user has work assigned to them, you can reassign it to another active member in your organization. If the user doesn’t have any work assigned to them, or you don't want to reassign their work, skip to step 5. If the user doesn't have any work assigned, you won't see the option to transfer work.
From the Assign their work to drop-down menu, select a user to transfer the deactivated user’s work to.
Click Deactivate.
The user is deactivated from your Hyperproof organization.
Deactivating multiple users at once
From the left menu, select Settings.
Select People.
Select the checkboxes next to the users whom you want to remove.
Click Deactivate.
The Edit user window opens.
If the users have work assigned to them, you can reassign it to another active member in your organization. If the users don't have any work assigned to them, you won't see the option to transfer work.
From the Assign their work to drop-down menu, select a user to transfer the deactivated users' work to.
Click Review.
Click Confirm.
The users are deactivated in your Hyperproof organization.
Related terms: off boarding, offboarding, offboard