Roles and permissions
Only administrators can edit the ServiceNow integration for their organization.
After using the ServiceNow integration, you may decide to change the status mappings between the Hyperproof and ServiceNow statuses. These mappings can be changed at any time. The changes only affect future task status changes.
From the left menu, select Settings.
Select Integrations.
On the Integrations page, select ServiceNow.
Select the Settings link on the ServiceNow window.
On the Hyperproof <-> ServiceNow page, click the Edit settings link for the connection you want to configure.
Note: You can have connections to multiple ServiceNow instances.
The ServiceNow settings window displays.Select the checkbox next to each ticket type you want to enable. Optionally, select the Select all ticket types checkbox to enable all ticket types.
Click Next.
For the first ticket type, map a ServiceNow status to the corresponding Hyperproof status by dragging the ServiceNow status to the Hyperproof status. Note that you can add multiple ServiceNow statuses to a Hyperproof status.
Click Next.
If mapping more than one task type, repeat steps 8 and 9.
Once all ticket-type statuses have been configured, the Optional mapping tab displays. Unless you are correcting a mapped user for a task created before August 2026, you do not need to make any changes. To make changes to mapped users or groups, click View optional field mappings. Add or remove user or group mappings, clicking Next to move to the next tab.
Note: Hyperproof can now assign tasks to ServiceNow users who are not Hyperproof users. Therefore, mapping Hyperproof users to ServiceNow users is no longer necessary.
Click Save.
ServiceNow is now configured.